These Terms of Service ("Terms") govern your access to and use of the Kormart mobile application, website, and related digital services (collectively, the "Platform") operated by KOR MART LIMITED ("Kormart", "we", "us", or "our"). By creating an account, completing identity verification, listing an item, purchasing an item, using Kormart Shield, using the "Call to Buy" feature, funding or using a wallet or virtual account made available through the Platform, or otherwise using the Platform, you agree to be bound by these Terms and any policies expressly incorporated into them. If you do not agree to these Terms, you must not create or use an account or otherwise use the Platform.
Kormart operates a multi-vendor marketplace and technology platform that enables users to list, discover, purchase, and sell goods and access related transaction, payment-facilitation, wallet or virtual-account infrastructure, delivery, communication, identity-verification and trust-protection services.
Unless expressly stated otherwise, Kormart does not own, sell, lease, manufacture, inspect, possess, or directly supply items listed by users. Kormart may integrate with licensed or otherwise authorized financial institutions, payment service providers, identity-verification providers, logistics providers and other service providers to enable particular features of the Platform.
Sellers are responsible for the accuracy, legality, ownership, authenticity, safety, quality, and condition of items they list on the Platform. Sellers must have the legal right to sell the listed item and must ensure that their listings comply with applicable laws and these Terms.
Kormart does not guarantee the authenticity, quality, safety, legality, ownership, or condition of any item listed by a user.
Unless expressly stated otherwise, transactions for listed items are entered into between the buyer and seller.
Kormart provides the Platform and related transaction infrastructure and may facilitate communication, payment or payment-related processes through its integrated financial infrastructure, delivery, identity verification, dispute handling, and other services depending on the transaction method selected by the parties. Kormart's facilitation of a transaction does not, by itself, make Kormart the seller or purchaser of the relevant item.
You must provide accurate and complete information when creating and maintaining your account.
Users below the age of 18 may only use the Platform subject to any applicable legal requirements and, where required, the involvement, authorization or supervision of a parent or legal guardian. Kormart may restrict access to certain features or require additional verification where reasonably necessary for security, fraud prevention, regulatory compliance, transaction risk management, protection of minors, or other legitimate operational purposes.
Kormart may require users to complete identity verification before accessing certain Platform functions, including listing items, purchasing through Kormart Shield, receiving certain payments, or withdrawing funds.
Where applicable, identity verification may involve the submission or processing of a Bank Verification Number (BVN) together with a live facial check or liveness verification for the purpose of confirming that the person completing the verification is the owner or authorized user of the identity information submitted.
Identity verification may be carried out through Kormart's designated identity-verification or financial service providers. The collection and processing of personal data for identity verification is governed by these Terms, Kormart's Privacy Policy and applicable data-protection and other regulatory requirements.
You must not register or operate an account using another person's identity, BVN, biometric information, financial information, or other credentials without lawful authorization. Providing false, misleading, stolen, or unlawfully obtained identity information may result in:
You are responsible for taking reasonable measures to protect your account credentials, device access, transaction PINs, passwords, and authentication codes. You must not share passwords, transaction PINs, OTPs, or other authentication credentials with another person.
Kormart will not be responsible for losses arising from unauthorized access caused by your failure to reasonably protect your credentials or device, except to the extent liability cannot lawfully be excluded.
Kormart Shield is Kormart's transaction-protection mechanism designed to facilitate eligible transactions through Kormart's integrated financial infrastructure and to support the conditional release of transaction funds in accordance with the applicable transaction conditions. Kormart Shield is available only when the applicable transaction is completed through the designated Kormart Shield payment flow.
When a buyer purchases an item using Kormart Shield, the transaction is processed through Kormart's integrated financial infrastructure.
Kormart currently uses Rubies Microfinance Bank or its applicable financial infrastructure for the relevant wallet or financial services. The underlying transaction funds are held and managed through the applicable financial infrastructure and not directly held by Kormart as its own funds.
Subject to the applicable financial and technical arrangement, transaction funds are not made available for release to the seller until the applicable transaction conditions under these Terms have been satisfied. The financial institution, payment service provider or other regulated financial partner involved in processing, safeguarding or facilitating the transaction may be identified within the applicable transaction flow or related documentation.
Subject to these Terms and any applicable dispute, refund, fraud or compliance review, transaction funds may be released or made available for release to the seller when:
Where no valid dispute is raised within the applicable 24-hour period, the transaction may be treated as accepted and the applicable funds may be released to the seller through the applicable financial infrastructure.
Kormart may delay or prevent release where reasonably necessary to investigate suspected fraud, unauthorized activity, payment reversals, regulatory concerns, technical issues, or other material transaction risks.
Kormart may temporarily restrict access to certain wallet functions, delay withdrawals, suspend transactions, or place a transaction or account under review where reasonably necessary for:
Any restriction or review may be implemented manually or through applicable operational and technical controls. Kormart will seek to resolve applicable restrictions within a reasonable period based on the circumstances of the case, where permitted and practicable.
Applicable transaction fees, Kormart Shield fees, withdrawal fees, delivery charges, commissions, and other Platform charges will be displayed through the Platform where applicable. Fees may change from time to time. The applicable fee presented to you at the time of a transaction will generally apply to that transaction unless otherwise stated. Fees already incurred in connection with a completed service may be non-refundable, subject to applicable law and any specific refund policy.
Kormart may provide a "Call to Buy" option for listings where the buyer and seller choose to communicate and arrange the transaction directly. When a buyer selects "Call to Buy":
Kormart does not guarantee or assume responsibility for the outcome of a Call to Buy transaction, including the seller's receipt or delivery of payment, delivery of the item, item condition, authenticity, ownership, or performance of either party.
Users who wish to receive Kormart Shield transaction protection must complete the purchase through the applicable Kormart Shield-protected transaction flow on the Platform.
Where a buyer and seller choose to complete a transaction outside Kormart Shield, the resulting transaction is treated as a direct transaction between the parties.
Payment and delivery are arranged directly between the buyer and seller. Kormart Shield protection does not apply to off-platform transactions.
Kormart will not be responsible for losses arising from a direct or off-platform transaction that was not processed through Kormart Shield, except to the extent liability cannot lawfully be excluded.
Users must not represent an off-platform transaction as a Kormart Shield-protected transaction or falsely claim that Kormart has secured, guaranteed, or approved funds relating to such a transaction.
Kormart may provide educational warnings and transaction-safety information to users who choose direct transactions.
Kormart does not require users to use Kormart Shield for every transaction unless the applicable listing or transaction flow expressly states that Kormart Shield is required.
Unless otherwise stated in a listing, promotion, or transaction agreement, delivery and courier charges are the buyer's responsibility.
Where a Kormart-integrated logistics provider is selected:
Where the integrated logistics provider reports an order as delivered, the applicable 24-hour inspection and dispute period may begin. Unless otherwise stated for a particular transaction, where the 24-hour inspection and dispute period expires without a valid dispute being submitted, the transaction may be treated as accepted and the applicable transaction funds may be released to the seller through the applicable financial infrastructure.
Kormart may delay or prevent release where there is credible evidence that the delivery status is inaccurate, disputed, fraudulent, or otherwise requires review.
Where a buyer and seller using Kormart Shield choose to arrange delivery independently of Kormart's integrated logistics infrastructure, Kormart may not have access to independent courier tracking, delivery verification, or transit records. In such circumstances, users are responsible for retaining appropriate delivery and receipt evidence.
Kormart may nevertheless review a dispute using any reliable evidence submitted by the parties.
For transactions initiated through the Call to Buy feature, delivery and fulfillment arrangements are made directly between the buyer and seller. Kormart's Kormart Shield inspection, dispute, escrow, automated-release, refund, and transaction-protection mechanisms do not apply unless the parties subsequently complete the transaction through an available Kormart Shield-protected payment flow.
Any payment, delivery, inspection, return, refund, or other arrangement made directly between the buyer and seller is the responsibility of the parties involved.
Buyers should inspect items promptly upon delivery. For consumer electronics, smartphones, computers, and other higher-value or condition-sensitive items, buyers are strongly encouraged to record continuous, unedited unboxing and basic testing video evidence where reasonably practicable.
Failure to provide such evidence may affect Kormart's assessment of a dispute, but does not automatically prevent a buyer from submitting other relevant evidence.
Once a buyer confirms receipt and acceptance of an item, or the applicable inspection/dispute period expires without a valid dispute, the transaction may be treated as completed and the applicable funds may be released.
A completed transaction will generally not be reopened through the Platform except where required by applicable law or where Kormart determines that exceptional circumstances, fraud, unauthorized activity, material error, or another significant issue warrants further review.
A buyer may initiate a dispute concerning a Kormart Shield-protected transaction within 24 hours after the applicable delivery confirmation or other delivery event recognized by the Platform, unless the Platform expressly specifies a different period for a particular transaction.
Where no valid dispute is submitted within the applicable period, the transaction may be treated as accepted and the applicable funds may be released in accordance with these Terms.
Call to Buy and other off-platform transactions are not covered by Kormart Shield's dispute process unless the parties subsequently complete an eligible Kormart Shield-protected transaction.
Depending on the transaction, grounds for dispute may include:
Kormart may request evidence from either party, including:
Users must provide requested evidence within the timeframe specified by Kormart. Failure to provide requested evidence may negatively affect the outcome of the dispute where the missing evidence is relevant to determining the matter.
Kormart may review disputes based on the information and evidence available to it. Kormart may determine an appropriate operational outcome, which may include:
Kormart's internal dispute determination will govern the operational handling of the relevant transaction within the Platform, subject to any rights and remedies available to users under applicable law.
Where a dispute requires an item to be returned, Kormart may specify the return procedure and applicable timeframe. Unless otherwise determined by Kormart or required by applicable law, the buyer may initially be responsible for return delivery costs.
Where a seller is determined to have engaged in deliberate fraud, counterfeit distribution, or material misrepresentation, Kormart may seek to recover applicable return or related costs from the seller's available Platform balance, subject to applicable law.
Nothing in these Terms is intended to prevent a user from exercising a legal right or remedy that cannot lawfully be waived or restricted under applicable law.
Users must not list, advertise, sell, purchase, or otherwise facilitate transactions involving prohibited or unlawful goods or activities. Prohibited categories include, without limitation:
Kormart may remove prohibited listings, restrict accounts, suspend transactions, restrict wallet activity, and report suspected unlawful activity to appropriate authorities where required or permitted by law.
Where funds are subject to a lawful freeze, investigation, regulatory requirement, court order, or other legal process, Kormart may restrict access to those funds in accordance with the applicable requirement.
If a payment is reversed, recalled, charged back, or otherwise invalidated after transaction funds have been released to a seller, Kormart may seek recovery of the resulting amount from the responsible user.
Kormart does not operate its wallet system to permit a negative wallet balance. Where an amount becomes recoverable from a user, Kormart may, where permitted by law and the applicable financial-provider arrangements, restrict relevant Platform functions, prevent further transactions, seek recovery from subsequently available funds where legally and contractually permitted, or pursue other lawful recovery mechanisms.
Kormart may pursue lawful recovery mechanisms for unpaid amounts.
To the extent permitted by applicable law, you agree to indemnify and hold harmless Kormart, its directors, officers, employees, contractors, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:
This indemnity does not apply to losses caused by Kormart's own conduct to the extent that such liability cannot lawfully be excluded or transferred.
To the maximum extent permitted by Nigerian law, Kormart will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Platform, including loss of profits or business opportunities, except where such liability cannot lawfully be excluded.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
Kormart may suspend, restrict, or terminate an account where reasonably necessary because of:
Where appropriate and legally permissible, Kormart may provide notice or an opportunity to resolve the issue.
Kormart's operational review of restrictions and suspensions may involve human review and applicable internal procedures.
Users may request deletion of their Kormart account in accordance with the Platform's account-deletion process. Account deletion does not automatically terminate ongoing transactions, disputes, investigations, chargebacks, financial obligations, or legal proceedings.
Kormart may retain information for as long as reasonably necessary to complete transactions, resolve disputes, prevent fraud, comply with legal or regulatory obligations, establish or defend legal claims, or satisfy other lawful retention requirements. Any retained personal data will continue to be handled in accordance with Kormart's Privacy Policy and applicable data-protection requirements.
Kormart collects and processes personal information necessary to operate the Platform, provide transaction services, verify identities, prevent fraud, process payments, provide customer support, improve the Platform, and comply with applicable legal and regulatory requirements.
The categories of information collected, purposes of processing, lawful bases, retention periods, data-sharing arrangements, user rights, security measures, and other privacy matters are described in Kormart's Privacy Policy.
Where Kormart uses third-party service providers for identity verification, payments, logistics, hosting, analytics, customer support, or other Platform functions, applicable information may be shared with those providers to the extent necessary to provide the relevant service or comply with applicable requirements.
Users should review Kormart's Privacy Policy before using the Platform.
Kormart owns or licenses the intellectual property associated with the Platform, including its software, branding, logos, design, trademarks, and proprietary technology, except for third-party materials and user-generated content.
Users may not copy, reproduce, modify, distribute, reverse engineer, sell, or commercially exploit Kormart's proprietary Platform materials without prior authorization.
By submitting content to Kormart, including listings, photographs, descriptions, and reviews, you grant Kormart a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and adapt that content as reasonably necessary to operate, promote, and improve the Platform, subject to applicable law and the Kormart Privacy Policy.
Kormart does not guarantee that the Platform will always be available, uninterrupted, error-free, or free from technical failures.
The Platform may depend on third-party services, including financial institutions, payment service providers, identity-verification providers, logistics providers, hosting providers, telecommunications networks, and other technology providers.
Kormart is not responsible for failures caused by third-party services outside Kormart's reasonable control, subject to any liability that cannot lawfully be excluded.
Kormart may update these Terms from time to time to reflect changes to the Platform, business operations, applicable law, regulatory requirements, or user protections.
Where appropriate, Kormart will provide notice of material changes through the Platform or other reasonable means.
Your continued use of the Platform after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
If you do not agree with a material change, you should stop using the affected Platform services.
These Terms and any dispute or claim arising out of or in connection with these Terms, the Platform, or the use of Kormart's services shall be governed by and construed in accordance with the applicable laws in force in the Federal Republic of Nigeria and, where applicable, the laws of Lagos State.
Subject to any applicable law conferring exclusive jurisdiction on another court or tribunal, the courts sitting in Lagos State, Nigeria shall have jurisdiction over disputes arising out of or in connection with these Terms or the use of the Platform.
Before commencing legal proceedings, users may be required, where appropriate and to the extent permitted by applicable law, to first submit the complaint or dispute through Kormart's applicable internal dispute-resolution process.
Nothing in this clause prevents a user from exercising any right or remedy available under applicable law.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally permissible.
The remaining provisions will continue in full force and effect.
These Terms, together with Kormart's Privacy Policy and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of the Platform.
Where a specific transaction contains additional terms displayed or agreed through the Platform, those transaction-specific terms will apply to the relevant transaction to the extent they are consistent with these Terms and applicable law.
For questions, complaints, disputes, or other matters concerning these Terms or the Platform, users may contact Kormart through the official support channels provided within the Platform or on Kormart's official website.
Questions or requests specifically relating to personal data and privacy may be directed to Kormart's Data Protection Contact at DPO@kormart.ng or through any other applicable privacy contact channel identified in Kormart's Privacy Policy.
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